Posted 1 month ago

Category: Non-exempt Hourly Rate: $21.49 / 5% increase to $22.56 after 6-months of satisfactory performance.

Grade: 5

Purpose: Provides individual support, counsel, and education to family caregivers to assist them with caregiving activities, decision making, and problem solving. Organizes and leads caregiver trainings in alignment with interests and skills.

Schedule: This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities:
• Provides supportive interaction and assistance to informal family caregivers, connecting them with family caregiver support services, service referrals within and outside of PCOA. This can include assistance with planning options to aid in decision making related to the care needs of the adult care recipient and self-care for the caregiving journey.
• Promotes family caregiver self-care.
• Support to family caregivers and their care recipients will be provided in the office, in person, utilize video conferencing or on the phone, and email. Visits may be provided in the home, or in a community setting as appropriate as well.
• Conducts follow-up contact, where appropriate, for purposes of continued needs assessment, feedback, and support of clients.
• Serves as worker of the day for the caregiver team 2-3 days per week, receiving referrals from a referral list, seeing walk-in clients, taking referrals by phone or email.
• Provide education about caregiving issues and resources occasionally through community presentations, training programs, web page updates, articles for PCOA’s Never Too Late (NTL) publication, and dissemination of printed materials at health fairs or community events.
• Provide supervisor with monthly stats/reports in a timely manner.
• Participate in staff meetings, trainings, and consultations, as required and where appropriate.
• Organize and lead caregiver trainings for our family caregivers using knowledge and experience gained in work history. This will vary from person-to-person depending on what they bring to the job, such as dementia care, behavioral health, or self-care.
• Staff cases with teammates and/or other programs, where appropriate, to give clients the benefit of collective knowledge and resources.
• Maintain confidentiality of all materials and information encountered in performance of duties.
• Perform other duties as assigned.

Minimum Qualifications:
• Bachelor’s degree in social work, human services, health care or related field
• Minimum of two years’ experience in social or health services, working with older adults and their families.
• Training and education facilitation experience.
• Successful Level 1 fingerprint clearance and background check
• Possession of a valid Arizona driver’s license and current automobile insurance
• Bilingual English/Spanish language required

Knowledge, Skills, and Abilities:
• Understanding of and commitment to the organization’s vision, mission, and values.
• Knowledge of family caregiver issues in a variety of settings and good critical thinking skills to deal with these issues.
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Ability to organize tasks, establish priorities to be effective in this position.
• Ability to work independently with focus, accountability, and good boundary setting.
• Knowledge of resources for older adults and their caregivers.
• Ability to work harmoniously with individuals of diverse backgrounds and ages.
• Ability to maintain effective working relations with family caregivers, care receivers, co-workers, service providers, and community agencies.
• Effective written and oral communication skills for client interactions, public speaking, workshops, publications, and public relations.
• Proficient with Microsoft Office software.

Working Environment:
• This position may work at the office, from home and/or at community sites, as appropriate to the health and safety needs of employees, PCOA, and the community.
• While performing essential duties/responsibilities of this job, some work will be sedentary, performed in a typical environment with low noise level due mostly to office equipment when there.
• While performing the duties of this job, the employee is regularly required to walk, stand, and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must be able to lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and the ability to adjust focus. Hearing requirements include the ability to listen and respond appropriately to conversation in person, by phone and/or on-line platforms.
• May require visits, when appropriate, to participants’ homes or residential sites that may encounter unsanitary conditions and diversity of living styles.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

To apply for this position, please download and complete our job application using this link. Please submit your completed application along with supporting documents below, send it to, or fax to 520-762-4773.

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