Aging & Caregiving Supports Manager

Purpose:

This position oversees programs and services that help older adults access needed services and benefits, and support informal caregivers.  This ranges from legal or tax assistance to benefits screenings to emergency financial assistance to care planning to end of life care planning.

Category: Full-time, Exempt, Exempt

Reports to: Resources & Support Director

Compensation: From $60,557.53 (Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:

• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Katie Building (600 South Country Club Road, Tucson AZ 85716).
• Some remote work may be available.
• Some travel is required between PCOA and community locations.

Major Duties & Responsibilities:

• Manages the daily operations of programs providing rights, benefits, and caregiver support services, ensuring compliance with PCOA’s mission, contractual requirements, and agency and program policies and procedures.
• Recruits, supervises, trains, and evaluates staff and volunteers; sets expectations; monitors performance; and ensures effective and efficient use of program resources.
• Oversees service delivery functions, including referral assignment, review and approval of client emergency fund requests, coordination of supports and services, and development and delivery of educational presentations.
• Cross-trains in program functions to provide leadership coverage, coaches staff, and identifies operational gaps or opportunities for service improvement.
• Ensures program administrative functions are maintained and current, including the development, organization, implementation, and staff training related to policies, procedures, and team resources.
• Coordinates and collaborates with subcontracted agencies and internal PCOA departments to support aging and caregiving trainings and services.
• Promotes PCOA and program services through community outreach, presentations, resource and health fairs, written materials, and digital platforms.
• Provides and oversees community education on aging services, benefits navigation (including ALTCS), care planning, and end-of-life planning.
• Monitors program performance and funding compliance, including required data tracking, outcome measurement, and monthly, quarterly, and annual reporting.
• Provides consultation, guidance, and technical assistance to PCOA staff and volunteers, particularly for complex or high-need cases.

Essential Functions:

• Supervises the work of others, including planning, assigning, and scheduling work, reviewing work, and ensuring quality standards.
• Assists in the hiring, terminating, training, developing, performance review, and corrective action plans for staff.
• Communicates progress reports and analysis to leadership, staff, and volunteers.
• Plans and coordinates the development, implementation, and execution of programs, special projects, and other initiatives designed to achieve the overall mission, goals, and objectives of the program.
• Assists in the development and administration of budgets, policies, projects, and programs.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Develops strategic partnerships with community representatives, external agencies, and other organizations.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).
• Facilitates individual and team meetings and huddles and ensures staff attends required trainings and agency-related events.

Qualifications:

An equivalent combination of education and experience related to the position may be considered.

• A Bachelor’s degree in Human Services, Social Work, Advocacy, Gerontology, or a closely related field; a Master’s degree is preferred.
• At least three (3) years of experience in social work, advocacy, psychology, or related field; four (4) years is preferred.
• At least two (2) years of experience in a lead or supervisory capacity; two (2) years is preferred.

Additional Qualifications:

• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:

• Knowledge of community resources, services, benefit programs, and national resources for older adults and their caregivers.
• Knowledge of program management techniques and practices as applied to specific programs.
• Skill in public speaking, group facilitation, and training.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to appropriately use, protect, and preserve the confidentiality of information.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.
• Ability to train, mentor, and provide ongoing constructive feedback to the team.

PCOA offers a comprehensive benefits package, including:

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

About Pima Council on Aging:

Pima Council on Aging’s mission is to promote dignity and respect for aging and to advocate for independence in the lives of Pima County’s older adults and their families. We are Pima County’s leading experts on aging well, advocacy, and unbiased information for older adults and their families. Founded in 1967, PCOA was among the first aging services organizations in the nation. We are passionate about improving the experience of aging in our community.

With more than five decades of service to Pima County’s communities, we have developed an unparalleled network of service partners and programs and older adults. This allows us to continually find new ways to serve our community through direct services and partnerships. We strive to be inclusive, innovative, and integrated into the fabric of our community. The agency budget of $17M, which includes Caregiver Training Institute and Pima Care at Home (members of the PCOA family of nonprofit agencies), is comprised of national, state, and local government contracts; grants, contributions, and gifts; program fees; and special event revenues.

Our Commitment to Equal Employment Opportunity:

At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.