Case Manager

Purpose:
This position provides in-home case management services to client of Pima Care at Home (PCAH) and Veteran Independence Plus (VIP) of AZ.

Category:
Full-time, Non-Exempt

Reports to:
PCAH and VIP Supervisor

Compensation:
From $22.07 (Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:
• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located remotely unless other arrangements have been approved by the supervisor.
• Frequent travel is required between clients homes and PCOA locations.

Major Duties & Responsibilities:
• Completes client intakes/assessments for PCAH and other PCOA programs, including required 5-day, 30-day, and 90-day PRN follow-up visits.
• Collaborates with clients to develop individualized care plans and budgets, monitors monthly spending, and facilitates reports to VA and veterans with assistance of financial management agency.
• Communicates promptly and professionally with clients, family members, contracted providers, and community partners through multiple channels, including phone, email, fax, and written correspondence.
• Identifies gaps in service delivery and assists in resolving barriers to ensure clients receive appropriate care.
• Maintains accurate and updated client files and ensures timely completion of all required case and program documentation.
• Completes monthly calls with Veterans and clients.
• Participates in investigations and reviews related to potential fraud, waste, or abuse.
• Prepares and communicates monthly reports, data analysis, and relevant updates to department leadership, reporting staff, and volunteers.
• Demonstrates professionalism in crisis situations, utilizing de-escalation strategies and seeking additional support when appropriate.

Essential Functions:
• Attends and actively collaborates with others at all scheduled meetings and trainings.
• Builds and maintains a cooperative working relationship with others.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Works independently and collaboratively with others with minimal supervision.
• Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications:
• An equivalent combination of education and experience related to the position may be considered.
• A Bachelor’s degree in Social Work, Human Services, or a closely related field; a Master’s degree is preferred.
• At least two (2) years of experience in case management and/or social services; three (3) years is preferred.

Additional Qualifications:
• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:
• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite with an emphasis in Excel, Word, Teams, and Outlook at an intermediate level.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively adapt and maintain composure in high-stress situations.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to establish clear professional boundaries with clients.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

PCAH Offers a Comprehensive Benefits Package, Including:
• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

PCAH’s Commitment to Caregivers and Our Clients:
Caregiving is not just a job, it is a passion and a purpose. It is a chance to do work you love while making a lasting impact on someone’s life. Caregivers are the core of what we do at PCAH. They are trained in a realistic home-like setting, and equipped with all the tools and resources for them to excel and be successful. Through our uplifting team environment, professional development activities, and recognition of their tireless work, our caregivers are given the opportunity for growth and achievement.

PCAH offers both short- and long-term non-medical services designed to meet our clients’ and their families’ needs. Our goal is to improve their quality of life through occasional assistance and companionship in the safety of their home.

Our Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences; their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.