Resource Directory Information
Does your organization provide health or human services to older adults and people with physical disabilities in Pima County? PCOA maintains an online searchable resource directory to connect older adults, caregivers, and service professionals to these resources.
This directory is not intended solely as a marketing opportunity for fee-based providers. We limit the resources listed to those most requested by the population we serve. PCOA provides this directory as a community service and not as an endorsement of any organization listed, nor can any organization claim an endorsement from PCOA because of their inclusion. Inclusion is free to all selected organizations.
To submit an organization for inclusion in PCOA’s resource directory, please complete the online application. We will review all applications received at least quarterly and make a determination for inclusion. Criteria for consideration include:
- How long has the organization been doing business in Pima County? (For certain categories, 3 years is considered a minimum for inclusion).
- Does the organization have a local presence (e.g. not just an office location in Phoenix)?
- Is the organization a member of the Better Business Bureau with a positive rating?
- Is the organization in a field that requires or strongly recommends a license? If so, does the applicant have a current license?
- Is the organization a not-for-profit organization or government entity? If a private, for-profit organization, is there a recognized specialty in older adult services or an unmet community need beyond what non-profits or government organizations can provide?
- Are the fees charged by the organization within the realm of “reasonable and customary” for the service offered? Are there low-income or sliding scale options offered?
- Have PCOA staff had negative experiences with this organization, received multiple complaints from clients about their service, or seen a pattern of negative online reviews?
PCOA may request additional information from applicants or edit information submitted to meet the needs, space requirements, and consistency standards of the directory. Once a determination for inclusion is made, the applicant will be notified of the decision. Organizations denied for inclusion may be reconsidered if the circumstance surrounding the denial were to change. (For example, if an organization is denied for not being in business in Pima County for 3 years, they may reapply when that criterion is met.)
Included organizations agree to update their listing at least annually. PCOA reserves the right to hide non-updated listings after 12 months to ensure people searching the directory get current information and to remove any listing at any time.