Faces of PCOA – Luz J

Luz J has been a dedicated Medicare Specialist at PCOA for the past two years. Her role involves providing Medicare counseling to both new and enrolled beneficiaries, ensuring they are well-informed about their options and understand their benefits. Luz joined PCOA driven by a strong desire to help others in her community, bringing with her experience from CoWorx Staffing.

Reflecting on her time at PCOA, Luz finds the most important part of her role is making sure that current Medicare beneficiaries understand their benefits, while also ensuring that new beneficiaries are well informed about their choices as they navigate the Medicare system. “What motivates me to come to work each day is knowing that I can make a difference in someone’s life,” she shares. Luz also values her work team, who contribute to the positive atmosphere at PCOA.

Luz is passionate about contributing to PCOA’s mission of helping older adults age with dignity and respect. She aims to continue providing unbiased Medicare counseling and educating the older adult community about potential scams and how to protect themselves. One of her favorite memories at PCOA is participating in the monthly potlucks and the employee recognition program, which highlight the supportive and celebratory work environment.

In her spare time, Luz enjoys shopping and self-care activities. Luz is particularly proud of her initiative to translate the Understanding Medicare presentation into Spanish. This project has made it easier for Spanish-speaking beneficiaries to understand their Medicare options and make informed decisions.

Luz exemplifies the compassionate and dedicated spirit of PCOA, making a significant impact on the lives of Medicare beneficiaries in the community.