Scheduler

Purpose:
This position provides clerical and administrative support services and participates in special projects as needed. 

Category:
Full-time, Non-Exempt

Reports to:
PimaCare at Home Director

Compensation:
From $15.69 (Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:
• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Katie Building (600 South Country Club Road, Tucson AZ 85716). 
• Some remote work may be available.
• Some travel is required between PCOA locations.

Major Duties & Responsibilities:
• Coordinates, maintains, and updates caregiver schedules to ensure consistent and appropriate client coverage. 
• Adjusts and communicates schedule changes promptly to staff, clients, and caregivers. 
• Enters and maintains accurate service authorizations, start dates, and end dates in agency software systems. 
• Tracks service hours, authorizations, and utilization; reports discrepancies to leadership. 
• Compiles, stores, retrieves, and reports organizational and program data as requested. 
• Serves as the first point of contact, providing information, assistance, and referrals regarding PCAH, PCOA, and community. 
• Assists with intakes, screenings, as needed visits, and caregiver placement.  
• Obtains and records relevant information relating to communications with clients and staff members. 
• Facilitates caregiver introductions and orientation meetings in client homes using personal transportation. 

Essential Functions:
• Assists with various administrative and clerical tasks, and other special projects as assigned. 
• Completes all assigned tasks with an emphasis on quality and timeliness. 
• Handles routine correspondence and other requests for information. 
• Provides customer service to clients and visitors in person, by phone, or through email correspondence. 
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements. 
• Completes all assigned tasks with an emphasis on quality and timeliness. 
• Participates in individual and team meetings, huddles, trainings, and scheduled events. 
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams). 

Qualifications:
An equivalent combination of education and experience related to the position may be considered. 
• A High School diploma or GED; some college or an Associate’s degree is preferred. 
• At least six (6) months of experience in administrative support, data entry, Microsoft Office Suite, and customer service; one (1) year is preferred. 

Additional Qualifications:
• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance. 

Knowledge, Skills, & Abilities:
• Knowledge and skill in customer service practices. 
• Knowledge of the referral and onboarding process. 
• Skill in using Microsoft Office suite and virtual collaboration platforms. 
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies. 
• Ability to effectively communicate with, receive information from, and convey information to others. 
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems. 
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers. 
• Ability to use the Electronic Visit Verification (EVV) system. 

PCAH offers a comprehensive benefits package, including: 
• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

PCAH’s Commitment to Caregivers and Our Clients: 
Caregiving is not just a job, it is a passion and a purpose. It is a chance to do work you love while making a lasting impact on someone’s life. Caregivers are the core of what we do at PCAH. They are trained in a realistic home-like setting, and equipped with all the tools and resources for them to excel and be successful. Through our uplifting team environment, professional development activities, and recognition of their tireless work, our caregivers are given the opportunity for growth and achievement. 
PCAH offers both short- and long-term non-medical services designed to meet our clients’ and their families’ needs. Our goal is to improve their quality of life through occasional assistance and companionship in the safety of their home. 

Our Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences; their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.