Long Term Care Ombudsman

Hourly Rate: $21.49 / 5% increase to $22.56 after 6-months of satisfactory performance.

Purpose: Serve as a state certified ombudsman to protect residents’ rights and to improve the quality of care and life for residents of long-term care facilities.

Schedule: This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities: could include but are not limited to the following:
• Visit residents of assigned long-term care facilities on a regular basis, as often as required by contract, state guidelines and resident/facility need.
• Monitor care provided for residents of Skilled Nursing Facilities, Assisted Living Centers and Adult Care/Foster Homes.
• Receive, investigate, and assist in resolving complaints made by, or on behalf of, long-term care residents.
• Provide consultation to residents, residents’ families and facilities in problem resolution and long term care issues.
• Attend resident meetings and provide technical support to resident/family councils.
• Advocate on behalf of long-term care residents.
• Assist residents and their families/caregivers with long term care issues and community resources.
• Assist in conducting in-service training for long-term care facility employees and volunteers.
• Assist in the recruitment, training, and supervision of LTCOP volunteers.
• Enter all services provided into program database in a timely manner.
• Prepare accurate and timely reports per the requirements of PCOA and State Ombudsman program for the LTCOP Coordinator.
• Abide by all guidelines and regulations from PCOA and the Arizona Department of Economic Security.

Minimum Qualifications:
• Bachelor’s Degree in social work, counseling, education, health, or related field from an accredited college or university
• Minimum of two years related experience
• Successful Level 1 fingerprint clearance and background check
• Possession of a valid Arizona driver’s license and current automobile insurance
• Bi-lingual in English/Spanish preferred
• Successful completion of the certification process through the State of Arizona Long Term Care Ombudsman within three (3) months of hire.
• Covid-19 vaccination required due to entering long term care facilities.

Knowledge, Skills, and Abilities:
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Ability to work harmoniously in multicultural environments with individuals of diverse backgrounds and ages.
• Knowledge of community resources and social service agencies assisting older adults.
• Ability to maintain effective working relations with clients, caregivers, co-workers, service providers and community agencies.
• Resiliency in adapting to a variety of situations and individuals while remaining non-judgmental and respectful but with a problem-solving approach.
• Ability to function independently with minimum supervision with flexibility and strong organizational skills.
• Effective written and oral communication skills for client interactions, public speaking, workshops, publications, and public relations.
• Proficient with Microsoft Office software.
• Understanding of and commitment to the organization’s vision, mission and values.

Working Environment:
• This is a remote work position. Although this position is listed as remote, you need to reside in Pima County or relocate to Pima County because this job will require visits and driving to long term care facilities. Staff is expected to maintain a private space in their home to work, make phone calls, and enter program data with minimal interruptions and protect confidentiality of those we serve. Staff is expected to provide an adequate and consistent internet connection. Occasional time in the office will be necessary for meetings, supplies, printing, copying. The agency provides a laptop and cell phone.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.
• Incumbent will make friendly or complaint visits to Assisted Living facilities, and Skilled Nursing Facilities and a variety of clients. A substantial amount of time in this position is spent driving to facility locations to provide in-person services.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Bilingual Educational Development Specialist

Hourly Rate: $18.04 / 5% increase to $18.94 after 6-months of satisfactory performance.

Purpose: Under the direction of the PCAH Program Director, providing ongoing training and monitoring for caregivers, providing training related to the care and wellness of older adults to industry professionals and creating curricula related to the care and wellness of older adults.

Schedule: This is a fulltime position, 30 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm with occasional evenings and one weekend a quarter.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities:
• Create and implement curriculum related to older adults, caregiving, safety, and other related topics, both independently and by working in collaboration with industry professionals.
• Plan, coordinate and provide ongoing continuing education for caregivers.
• Monitor, collect, record, and assess student progress as related to their training requirements.
• Conduct a minimum of 8 Direct Care Worker (DCW) Training and Certification classes annually.
• Provide coaching support to caregivers and occasionally provide training support to a caregiver in client’s home utilizing personal transportation.
• Model and promote empathy, compassion and respect for the gender, ethnic, religious, cultural and learning diversity of caregivers, clients and industry professionals.
• Plan, implement effective classroom, engage students/attendees with creative realistic hands on training.
• Provide Instructor training and necessary support to industry professionals.
• Coordinate, monitor class enrollment, use of training space, equipment, attendance, schedules, and payment of training events.
• Provide individuals with information, assistance and referrals regarding PCAH, PCOA and community resources as appropriate.
• Demonstrate professionalism and effective customer service while interacting with the general public.
• Complete a minimum of 6 hours of continuing education annually.
• Prepare and maintain records accurately and in a timely manner, according to funding and program guidelines.
• Perform other duties as assigned.

Essential Functions:(Basic job duties that an employee must be able to perform with or without reasonable accommodation)
• Conduct Arizona State Direct Care Worker Training.
• Conduct Continuing Education courses for caregivers, paid and unpaid.
• Conduct First Aid/CPR training.
• Coordinate with partner organizations.
• Maintain accurate and timely records in PCAH and PCOA databases as applicable.
• Instruct in classroom and hands-on settings to individuals as well as groups within the
organization and greater community.

Knowledge, Skills, and Abilities:
• In-depth knowledge of principles, practices, methods and techniques of caregiving.
• Demonstrated understanding of the aging process and the psychosocial aspects of Elderly and Physically Disabled populations.
• Ability to effectively instruct individuals and large groups and manage a classroom and hands on instruction setting.
• Ability to adapt instruction/support to students’ differences in learning styles, strengths and demonstrated needs.
• Ability to vary the role (instructor, facilitator, co-creator, etc.) in relation to the purpose at hand.
• Ability to facilitate a positive and inclusive environment for instruction of caregivers and industry partners
• Ability to communicate effectively both orally and in writing. Ability to prioritize appropriately, take initiative, critically think and problem solve.
• Ability to plan and organize multiple job tasks.
• Ability to establish and maintain effective working and professional relationships.
• Ability to appropriately use, protect and preserve the confidentiality of information.
• Understanding of and commitment to the vision, mission and values of both PimaCare at Home and Pima Council on Aging.

Minimum Qualifications:
• High School Diploma or GED Required, Associates Degree Preferred.
• Minimum of two (2) years’ previous experience as a trainer, instructor, or related position.
• Obtain a DCW Trainer status within 90 days of hire and maintain active DCW Trainer Status for the entirety of employment in the position.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Prefer experience working with Elderly and Physically Disabled within the past five years in either a Home Care agency, Long Term Care facility, a Public Health agency or similar.
• Successful fingerprint clearance and criminal background check.
• Acquire and maintain First Aid/CPR Instructor certification.
• Bilingual in English/Spanish required

Working Environment:
• The work environment noise is moderate, due mostly to office equipment, training videos and group settings.
• The work environment includes travel to and from training sites, collaborative partner organizations and occasionally a client’s home.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person and over the phone.

PimaCare at Home reserves the right to modify, interpret this position description. This description in no way implies that these are the only responsibilities, including major responsibilities, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.”

Part-Time Program Coordinator (RN), Caregiver Training Institute (CGTI)

Purpose: The Program Coordinator is a part-time, 30 hour/week administrative position responsible for the oversight and direction of the CNA+, Certified Caregiver and Assisted Living Manager programs including supervision of all clinical, classroom, and skills instructors.

Job Duties:
1. Supervise and evaluate the program on an ongoing basis and share those evaluations with instructors and administrators at monthly staff meetings.
2. Ensure that instructors meet Board qualifications through review of their application, resume, background history, and interviewing process.
3. Determine the necessary ratio for classroom and skills instruction.
4. Ensure that the program meets all the requirements for Article 8 of the Rules of the State Board of Nursing and the NCIA board and federal requirements for clinical facilities.
5. In the absence of an instructor, will fill in as needed.
6. Assist in developing a curriculum that is current and relevant to the needs of CGTI students.
7. Provide direction, supervision, and evaluation to all RN instructors.
8. Oversee instructor evaluations, promotions and disciplinary process.
9. Provide orientation to new students including review of Student Handbook and expectations for classroom, skills and clinical aspects of the program.
10. Review attendance records, exam proficiencies, pass/fail rates, in class participation and involvement, and meet with students to review progress and address areas of concern.
11. Assist in developing strategies for improvement of curriculum/program.

Required Qualifications:
• Hold a Registered Nurse license that is active and in good standing or multi-state privilege to practice as an RN under A.R.S. Title 32, Chapter 15;
• Have at least two years of nursing experience, at least one year of which is in the provision of long-term care facility services;
• Basic proficiency in Microsoft Office Suite, (Word, Power Point, Outlook, and Excel);
• Successful fingerprint clearance and criminal background check.

Skills and Qualifications:
1. Hold a current, registered nurse license that is active and in good standing under ARS, Title 32, Chapter 15;
2. Possess at least two years of nursing experience, at least one of which is in the provision of long-term care facility services.

Preferred Qualifications:
• Knowledge of Arizona Board of Nursing, National Care Institution Administrators and Workforce Innovation and Opportunity Act compliance requirements and proficiency in video conferencing platforms.

Salary, Benefits, Work Environment:
• The Program Coordinator is a part-time position at 30 hours/week, primarily Monday – Friday, with occasional evening and weekend hours.
• The salary is $62,000 – $67,000 based on skills and experience. CGTI offers a comprehensive benefits package, including:
• Medical, dental, and vision insurance provided on the first day of the month following 30 days of employment;
• This position will enjoy 12 paid holidays, prorated per schedule; 126 hours of accrued annual vacation; and 92 hours of accrued sick leave annually;
• There is no minimum service requirement or minimum age to start employee contributions to the PCOA 401(k) Plan;
• Reimbursement for professional development and required credentials may be available.

PCOA and CGTI Commitment to Equal Employment Opportunity:
At Pima Council on Aging and CareGiver Training Institute, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

CareGiver Training Institute Background:
The CareGiver Training Institute (CGTI) is a nonprofit training school offering post-secondary educational programs for Certified Nursing Assistants, Certified Caregivers, and Assisted Living Managers. Since 2003, CGTI has educated thousands of individuals to provide quality care to elderly and disabled persons. The mission of the CareGiver Training Institute is to be the leader in healthcare education by elevating standards in training, inspiring excellence in our students, and positively impacting our community. The organization, a subsidiary of Pima Council on Aging, plays a critical role in developing a strong healthcare workforce in southern Arizona.

Submit resume and cover letter to: HR@cgtiaz.org

Bilingual Community Outreach Worker

Reports To: Director of Public Policy & Special Projects

Category: Non-exempt Hourly Rate: $18.56 per hour. Maximum hours per week are 37.5. Temporary position with opportunity for extension as funding allows.

Purpose: The Community Outreach Worker would provide community outreach, education, canvassing, and phone banking for the Take YOUR Shot vaccination campaign for Pima Council on Aging. Community Outreach Workers would be responsible for executing community organizing opportunities in Pima County.

Schedule: This is a full-time position, 37.5 hours weekly, temporarily for 4 months with the possibility of extension as funding is available.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities: could include but are not limited to the following:
• Recruit, train, and oversee the work of volunteers and unpaid interns
• Collect and report data on outreach, canvassing, and phone banking operations
• Participate in and assist in organizing door-to-door canvassing, phone banking, and pop-up community events
• Assist in scheduling volunteer shifts, appointments, and answering questions
• Engage with community members to educate on PCOA’s mission and available programming as needed
• Other duties as assigned

Minimum Qualifications:
• High School Diploma or GED required
• Experience in community outreach, collaboration, and presentations
• Experience in data entry
• Bilingual in English/Spanish required
• Possession of a valid Arizona driver’s license, current automobile insurance, and reliable transportation
• Ability to successfully obtain and maintain AZ Level 1 fingerprint clearance and Central Registry background clearance

Preferred Qualifications:
• 1 year of professional experience related to project management, campaigning, community organizing, public policy, or advocacy.
• Knowledge of aging issues and resources available to older adults and their families
• Good organizational, program development, and project management skills

Knowledge, Skills, and Abilities:
• Strong organization and time management
• Strong interpersonal communication with people in diverse communities
• Effective oral communication skills
• Adapts to change and is flexible

Working Environment:
• This position is a flexible work from home position. Though PCOA’s typical work hours are between 8:30 AM and 5 PM, Monday through Friday, this position will be asked to work during evenings and on weekends as needed.
• Employee must be able to endure Arizona’s environmental pressures while in the field, including extreme heat, cold, or rain.
• While performing the duties of this job, employee is regularly required to walk, stand, and occasionally climb, balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities, required by this position include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Community Outreach Worker

Reports To: Director of Public Policy & Special Projects

Category: Non-exempt Hourly Rate: $18.56 per hour. Maximum hours per week are 37.5. Temporary position with opportunity for extension as funding allows.

Purpose: The Community Outreach Worker would provide community outreach, education, canvassing, and phone banking for the Take YOUR Shot vaccination campaign for Pima Council on Aging. Community Outreach Workers would be responsible for executing community organizing opportunities in Pima County.

Schedule: This is a full-time position, 37.5 hours weekly, temporarily for 4 months with the possibility of extension as funding is available.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities: could include but are not limited to the following:
• Recruit, train, and oversee the work of volunteers and unpaid interns • Collect and report data on outreach, canvassing, and phone banking operations
• Participate in and assist in organizing door-to-door canvassing, phone banking, and pop-up community events
• Assist in scheduling volunteer shifts, appointments, and answering questions
• Engage with community members to educate on PCOA’s mission and available programming as needed
• Other duties as assigned

Minimum Qualifications:
• High School Diploma or GED required
• Experience in community outreach, collaboration, and presentations
• Experience in data entry
• Possession of a valid Arizona driver’s license, current automobile insurance, and reliable transportation
• Ability to successfully obtain and maintain AZ Level 1 fingerprint clearance and Central Registry background clearance

Preferred Qualifications:
• 1 year of professional experience related to project management, campaigning, community organizing, public policy, or advocacy.
• Knowledge of aging issues and resources available to older adults and their families
• Good organizational, program development, and project management skills
• Ability to speak Spanish

Knowledge, Skills, and Abilities:
• Strong organization and time management
• Strong interpersonal communication with people in diverse communities
• Effective oral communication skills
• Adapts to change and is flexible

Working Environment:
• This position is a flexible work from home position. Though PCOA’s typical work hours are between 8:30 AM and 5 PM, Monday through Friday, this position will be asked to work during evenings and on weekends as needed.
• Employee must be able to endure Arizona’s environmental pressures while in the field, including extreme heat, cold, or rain.
• While performing the duties of this job, employee is regularly required to walk, stand, and occasionally climb, balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities, required by this position include close vision, distance vision, color vision, depth perception, and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

End of Life Specialist, Bilingual

 

Category: Hourly, Non-Exempt, $21.49 per hour, after 6 month of satisfactory performance, 5% increase to $22.56 per hour.

Purpose: Provide education, coaching, and referral for end-of-life care planning and completing advance directives.

• Provide culturally sensitive support, information, referrals, and follow up, in English and Spanish, to individuals, families, caregivers and other professionals about end-of-life resources throughout Pima County
• Provide person-centered assistance to individuals to complete, formalize, and execute advance directives including communication of end of life wishes and registering advance directives
• Conduct outreach and provide presentations to diverse communities who are often uncomfortable with end of life topics
• Establish and cultivate cooperative working relationships with other agencies and organizations in the community and state
• Collaborate and participate with other area stakeholders and coalitions to promote understanding of end of life options and completion of advance directives
• Provide education and training through staff presentations, community presentations, training programs, participation in community/health fairs, and creation/dissemination of printed materials
• Create and curate print articles and social media posts to inform staff and community members about end of life issues and facilitate dialogue about dying and death
• Keep data and prepare reports for the program
• Maintain accurate and timely client records in the appropriate database
• Perform other duties as assigned

Minimum Qualifications:
• Bilingual in English/Spanish required
• Bachelor’s Degree in social work, counseling, education, health, or related field from an accredited college or university
• Two years of relevant professional experience
• Excellent communication skills (oral, written) including public speaking and engaging diverse audiences
• Experience using Microsoft Office, including Word, Excel, and PowerPoint
• Successful Level 1 Fingerprint Clearance and background check
• Possession of a valid Arizona driver’s license and current automobile insurance
• Understanding of and commitment to the organization’s vision, mission, and values

Knowledge, Skills and Abilities:
• Knowledge of the aging process, issues associated with aging and disabilities, end of life care planning, and advance directives
• Experience training/educating adults in a group environment
• Knowledge of local communities and genuine respect for diverse cultures
• Knowledge of community organizations and commitment to mutually beneficial partnership
• Demonstrated ability to think creatively and strategically, work independently, establish priorities, and build relationships

Hours of Work:

Monday – Friday, 8:30 am – 5:00 pm with occasional evenings or weekends

Working Environment:
• Office environment; noise level generally low due mainly to office equipment.
• Remote work from home may be allowed or even required at times. This position must be able to create and maintain a confidential home environment free from noise and distraction to perform duties
• While performing the duties of this job, the employee is regularly required to walk, stand, sit and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee may lift and/or move up to 35 pounds. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone Frequent travel throughout Pima County may be required

This is a full-time position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am 5:00 pm, with occasional evening and weekend hours.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Program Administrator (RN), Caregiver Training Institute (CGTI)

Purpose: The Program Administrator is responsible for the overall administration of the organization, program development, and the CGTI facility. This dynamic position is responsible for ensuring CGTI meets the needs of our community and for ensuring high integrity in the management of the school. The CGTI Program Administrator reports to the VP of Population Health Initiatives for Pima Council on Aging (PCOA)

Major Responsibilities:
Create an environment for success through the following duties:
• Planning, supervision, management, and evaluation of all educational programs to support the CGTI mission, vision, and values.
• In coordination with the VP of Population Health Initiatives, manage the preparation of the annual budget, goals, and objectives for each fiscal year, as well as lead the development of the multi-year strategic plan.
• Maintain professional contact and function as the liaison to other institutions, associations, and organizations and help further develop the Industry Partner (student placement) program.
• Market the Industry Partner program to local organizations to increase and facilitate membership, while representing various health care industries.
• Coordinate the enrollment and renewal of Industry Partner memberships.
• Conduct regular follow-up with Industry Partners to understand hiring needs. Maintain active communication to secure feedback and foster increased involvement with CGTI.
• Oversees the day-to-day functioning of the school, ensuring administrative and financial systems are in place.
• Develop and maintain policies and procedures necessary for high quality, affordable educational services.
• In coordination with the RN Coordinator, ensure that the program meets applicable federal requirements and licensing board statutes, including required applications, renewals, and reports to maintain school accreditation.
• Complete and submit all required documents and reports and update required information in Arizona Job Connection for continued eligibility on the DES Eligible Training Provider List.
• In coordination with the PCOA Finance Department approve and submit orders for program expenses.
• In coordination with the PCOA senior leadership, prepare reports for the ongoing development of the institute and agency.
• In coordination with the PCOA Philanthropy and Communications Department, support and develop special projects and outreach programs to increase community awareness of CGTI programs and services.
• Evaluate the effectiveness of the program and implement improvements.

Knowledge/Skills Required:
• Ability to represent CGTI and PCOA as a senior leader
• Ability to supervise individuals with clarity and fairness
• Strong business development and community-based relationship building skills
• Strong fiscal management skills
• Ability to communicate effectively both orally and in writing
• Ability to take initiative, think critically, and problem solve
• Ability to effectively communicate in person, via phone, in online platforms, and email
• Ability to use standard office equipment
• Attention to detail and ability to plan, organize and prioritize multiple job tasks
• Ability to appropriately use, protect and preserve the confidentiality of information
• Understand and demonstrate commitment to the vision, mission, and values of both CGTI and PCOA
Required Qualifications:
• Bachelor’s degree in health/social/human services, business administration, education, or related field and at least 5 years of experience in the oversight of health, human service, or educational programming.
• Basic proficiency in Microsoft Office Suite, (Word, Power Point, Outlook, and Excel)
• Successful fingerprint clearance and criminal background check

Preferred Qualifications:
• Master’s degree in public health, social work, business administration, or education.
• Knowledge of Workforce Innovation and Opportunity Act compliance requirements, social media, basic proficiency in scheduling software, Client Relationship Management tools and video conferencing platforms

Salary, Benefits, Work Environment:
• The Program Administrator is a full-time position at 37.5 hours/week, primarily Monday-Friday 8:30 a.m. – 5:00 p.m., with occasional evening and weekend hours.
• The salary range is $60-70K, based on skills and experience.

CGTI offers a comprehensive benefits package, including:
• Health Insurance (HMO and PPO), dental, vision, and voluntary life and AD&D insurance options, as well as long- and short-term disability
• All full-time employees enjoy 12 paid holidays, 21 days of vacation and 15.5 days of sick leave
• Employees are eligible to begin contributing to 401K upon hire and are immediately 100% vested
• Reimbursement for professional development and required credentials may be available
PCOA and CGTI Commitment to Equal Employment Opportunity:
At Pima Council on Aging and CareGiver Training Institute, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

CareGiver Training Institute Background:
The CareGiver Training Institute (CGTI) is a nonprofit training school offering post-secondary educational programs for Certified Nursing Assistants, Certified Caregivers, and Assisted Living Managers. Since 2003, CGTI has educated thousands of individuals to provide quality care to elderly and disabled persons. The mission of the CareGiver Training Institute is to be the leader in healthcare education by elevating standards in training, inspiring excellence in our students, and positively impacting our community. The organization, a subsidiary of Pima Council on Aging, plays a critical role in developing a strong healthcare workforce in southern Arizona.

Submit resume and cover letter to: HR@cgtiaz.org

Billing Specialist

Reports to: Vice President and Chief Financial Officer

Category: Hourly, Full time, Non-Exempt, starting at $18.58 per hour with a 5% increase to $19.51 after satisfactory completion of 6 months in the position.

Purpose: Responsible for preparation of government and contract billings and monitoring related budget and tracking reports. Responsible for review of AR Aging reports and collection processes.

Major Duties and Responsibilities:
• Responsible for monthly DES billings for PCOA direct services, Provider Contracts and the Community Service System (CSS).
• Responsible for all other government and contract billings.
• Maintain reporting system for tracking all monthly billings.
• Maintain reporting system for monitoring provider contract budgets and the overall CSS budget.
• Prepare and monitor monthly Never Too Late advertising invoices, Healthy Living invoices and invoices for other PCOA programs.
• Prepare and monitor monthly client cost share invoices and PimaCare private pay client invoices.
• Collections and follow up on delinquent accounts for both PCOA and PimaCare.
• Maintains CSS monitoring reports for number of clients, budgets and attends all department strategy meetings.
• Prepares & submits ALTCS billings and related research on resubmissions.
• Assists with monitoring visits of providers to ensure their contract compliance.
• Act as back up for AP.
• Other duties as assigned.

Minimum Qualifications:
• Some college accounting courses, current job-related seminars and workshops.
• Three to five years’ work experience in a financial environment, with an emphasis on billings, accounts receivable, data entry, database management and reporting, preferably in a non-profit setting.
• Requires precision, attention to detail, and computer proficiency.
• Experience and knowledge of Fund Account billing required. Knowledge, Skills and Abilities:
• Requires precision, attention to detail, accuracy and computer proficiency, organizational and analytical skills.

Working Environment:
• Usually works in an office environment with low noise level due mostly to office • Employee must be able to sit for extended periods of time while talking on the phone, researching information on the computer or doing data entry.
• The work environment noise is low, due mostly to office equipment.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.

Hours of Work: This is a full-time position, 37.5 hours weekly, primarily Monday-Friday between the hours of 8:30 am and 5:00 pm.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract,
implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Healthcare Education Instructor (Intermittent)

Reports to: CGTI Program Director
Category: Non-Exempt, Intermittent

Purpose:  Provide classroom, skills lab and clinical training to students. Provide a stimulating environment that encourages student participation, interpersonal skills development, and concepts of good patient care.

Instructors work in the following areas:

  • Classroom lecture/didactic: Implement a standard curriculum that prepares students to pass the Nursing Assistant/Caregiver certification exams. Lectures are delivered in a virtual classroom setting as well as in person classes.
  • Skills lab: Demonstrate skills required to pass the State licensing exam. Evaluate and document students’ progress in skills competency through observation, assessment, and testing.
  • Clinicals: Build knowledge and develop clinical skills at our various clinical sites and through simulated experiences developed for the students.

Major Responsibilities:
• Implement a standard curriculum that prepares students to pass the certification/licensing exams, keeping students engaged.
• Work no less than 30 hours on a quarterly basis. Quarters are defined as July –September, October – December, January – March, April – June.
• Demonstrate skills that are required to pass the certification/licensing exams. Evaluate and document students’ progress in skills competency through observation, assessment, and testing.
• Build knowledge and develop clinical skills at our various clinical sites and thru simulated experiences developed for the students.
• Monitor class attendance, proctor exams, and ensure student completion of required assignments,
• Demonstrate professionalism and effective customer service both internally and externally
• Prepare and maintain records accurately and in a timely manner
• Attend meetings and trainings as required
• Work with students to schedule make-up time. Monitor and document completion of assignments and hours missed.
• Maintain and uphold all safety standards according to industry best practices and entities including but not limited to licensing bodies.
• Provide students with a contact email.
• Secure coverage for days off as needed
• Monitor and respond to emails within 1 class day
• Perform other duties as assigned.

Essential Functions: (Basic job duties that an employee must be able to perform, with or without reasonable accommodations)
• Instruct in person and virtual classes and in facilities in the community.

Knowledge/Skills Required:
• In-depth knowledge of principles, practices, methods and techniques of professional caregiving.
• Ability to effectively instruct individuals and large groups and manage a classroom.
• Ability to adapt instruction/support to students’ differences in learning styles, strengths and demonstrated needs.
• Ability to facilitate a positive and inclusive environment for all students.
• Ability to communicate effectively both orally and in writing.
• Ability to prioritize appropriately, take initiative, critically think and problem solve.
• Ability to plan and organize multiple job tasks.
• Ability to establish and maintain effective working and professional relationships.
• Ability to appropriately use, protect and preserve the confidentiality of information.
• Understanding of and demonstrated commitment to the vision, mission and values of both the CareGiver Training Institute and Pima Council on Aging.

Minimum Qualifications:
• Current Arizona Registered Nurse license that is active and in good standing.
• Maintain a satisfaction rating of no less than 75% based on student class evaluations.
• At least one year of direct care experience working as an RN.
• At least one year of experience supervising nursing assistants or teaching adults as a faculty member or clinical educator.
• Proficient computer skills, Microsoft Office Suite, (Word, Power Point, Outlook, and Excel) and video conferencing platforms.
• Successful fingerprint clearance and criminal background check.

Working Environment:
• The work environment noise varies dependent upon the classroom environment
• The work environment includes travel to and working in various classroom, skills lab, clinical and testing settings.
• The basic duties of this job require the employee to be physically present in a classroom, skills lab, clinical or testing setting as required by the employer. As necessary, the basic duties of this job may need to be conducted virtually as directed by the employer.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, squat, stoop, twist, turn, push, pull, kneel, crouch, crawl and reach with hands and arms. The employee must lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds, occasionally lift and/or move up to 50 pounds and occasionally lift in excess of 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person and over the phone.

The Caregiver Training Institute and Pima Council on Aging reserve the right to modify, interpret or apply this position description. This description in no way implies that these are the only responsibilities, including major responsibilities, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The aforementioned position requirements are subject to change to reasonably accommodate qualified individuals with a disability.

Direct Care Worker

PimaCare at Home (PCAH) is a wholly owned subsidiary of Pima Council On Aging. PCAH is a home care agency for the elderly and disabled in Pima County. Join our winning team and enjoy competitive wages and excellent benefits.

RESPONSIBILITIES SPECIFIC TO POSITION:

Direct Care Workers may be responsible for any or all of the following duties, per client care plan:

PERSONAL CARE
Assist with showering, bathing, toileting, dressing, shampooing and grooming; assist with transfers to and from wheelchair or bed; assist with eating; assist with ambulating; assist with routine nail and skin care; f. assist with tasks necessary for the comfort and safety of movement-restricted clients; assist with special appliances and/or prosthetic devices; assist with training the client, the client’s family members and/or friends in personal care tasks

NUTRITIONAL MAINTENANCE
Planning and cooking meals, following client specific diets as directed; assist with meal set up and/or feeding

SHOPPING
Shopping for and storing of food, medicine and supplies

LAUNDRY
Washing, drying and folding of clothes and linens; ironing of clothes – only if clothes cannot be worn without being ironed

LIGHT HOUSEKEEPING
Cleaning Dusting furniture; cleaning floors; cleaning bathrooms; cleaning windows if necessary to attain safe or sanitary conditions; cleaning kitchen to include routine cleaning of kitchen appliances (stove, oven, microwave, refrigerator); washing dishes; changing linens; making beds; routine cleaning of household appliances

GENERAL TASKS
Medication reminders and assistance with self-medication; monitor the client to prevent personal injury and/or property damage; establish a structured schedule which meets the client’s needs; provide companionship suited to the client’s ability to participate in shared activities; including conversations, games, reading, outdoor activities, etc.

Maintains effective working relationships with BESTCARE@HOME coworkers and employees

Demonstrates professionalism and effective customer service while interacting with the general public

May accompany client to medical appointments using transportation scheduled by the Program Contractor


ESSENTIAL FUNCTIONS:

  1. Travel when required to client’s home via personal car or public transportation.
  2. Provide or assist client with personal care, including bathing, toileting, dressing, grooming, transfers, eating, ambulation, skin and nail care, use of special appliances/prosthesis..
  3. Meal preparation, assist client with eating, or feeding.
  4. Shopping for groceries, medications, medical supplies as needed.
  5. Complete client’s laundry.
  6. Clean client’s areas of the home, including dusting, washing floors, bathroom, kitchen, changing linen, and making bed, and routine cleaning of appliances.
  7. General supervision of the client including medication reminders, preventing personal injury, companionship.
  8. Communicate any change in client’s condition with case manager and/or nurse supervisor when indicated.
  9. Complete requirements for CPR and First Aid, TB and Criminal Affidavit by the expiration date
  10. Use telephony as instructed to indicate hours worked.
  11. Communicate any changes in the DCW work schedule with supervisor.

KNOWLEDGE/SKILLS REQUIRED TO PERFORM RESPONSIBILITIES:

  1. Applying personal care techniques;
  2.  Physical strength and flexibility needed to bend, stoop, lift during housekeeping, personal care, and transferring the client without any physical restrictions or limitations.
  3. Communicating with others in a friendly manner; and
  4. Any combination of training and experience that demonstrates minimum knowledge and skills in personal care and basic housekeeping activities.

OTHER JOB REQUIREMENTS:

  1. Speak, read, write and be able to understand in English
  2. Current CPR and First Aid training
  3. Current DCW Training or to be completed within 90 days of hire
  4. Current TB test within the past 6 months showing no evidence of pulmonary disease
  5. Hold or can obtain an Arizona Level 1 Fingerprint Clearance Card
  6. Compliance with criminal history background checks including fingerprinting upon initial appointment and criminal affidavit on an annual basis thereafter.
  7. Compliance with Driver’s Background check to ensure safe driving record (3 moving violations within the previous 18 months will disqualify a candidate).
  8. Not be related to the ALTCS client as a natural, adoptive or stepparent of a child under 18.
  9. Successfully pass the skills and written tests of the Direct Caregiver Training.

To Apply (Do one of the following):

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