Faces of PCOA – Arthur M

Meet Arthur M, our dedicated Intake Specialist who has been with PCOA for the past three years. Arthur plays a vital role in our organization by handling incoming calls and assisting clients in finding the resources they need. His commitment to service began with drug rehabilitation assistance at CODAC, and he transitioned to PCOA to focus on helping older adults navigate their unique challenges. 

Arthur’s role involves more than just answering calls. It’s about providing reassurance and listening carefully to each client’s situation to connect them with appropriate resources. “The most important part of my role is making sure that people know they’re heard and that we’re here to help them find a solution,” Arthur explains. 

Over the years, Arthur has seen PCOA remain steadfast in its mission to be the premier resource for older adults seeking support. His favorite memory from his time at PCOA is meeting the team and discovering the depth of knowledge and willingness to share experience among his colleagues. “It’s inspiring to work with such a knowledgeable and supportive team,” he says. 

Arthur is motivated each day by the opportunity to make a small but significant difference in someone’s life. Outside of work, he enjoys spending quiet time with his beloved wife and building intricate Lego models. 

Arthur is proud of his involvement with the Fun Committee, which boosts morale among staff and supports the community’s well-being. He believes PCOA excels at providing hope and vital assistance to low-income older adults. “PCOA is crucial to the community because it offers unmatched support and resources for those who need it most,” Arthur says. 

Arthur’s dedication and compassionate approach make him a valued member of the PCOA team, helping ensure that each client receives the support and assistance they deserve.