Faces of PCOA – Selina L
Selina L serves as a dedicated Long Term Care Ombudsman at PCOA, a role that involves advocating for residents in assisted living and skilled nursing facilities. Her work is critical in identifying, investigating, and resolving complaints made by or on behalf of residents, ensuring that their voices are heard and their rights are protected.
Selina has been a part of the PCOA family for about seven years. Over this time, she has witnessed and contributed to the positive changes within the organization. “The most important part of my role is to advocate for the residents,” she shares. “I work to ensure their voices are heard in their community, creating positive changes that improve their quality of life.”
Selina’s commitment to PCOA’s mission is unwavering. She hopes to continue dedicating herself to the older population and to bring a positive influence to everyone she interacts with. “What motivates me to come to work each day is knowing that what I do makes a difference in people’s lives,” she says.
While she doesn’t pinpoint a specific favorite memory, Selina deeply appreciates the respect and kindness she experiences at PCOA. “I don’t have a favorite memory, but not only do I get to advocate for the older population, but I am treated with respect and kindness at the agency. I hope to retire at PCOA because there is no better place to work.”
Outside of her professional life, Selina enjoys arts and crafts, traveling, and learning fun facts and history. Her passion for advocacy and helping others extends into her view of PCOA’s impact on the community. “PCOA gives a voice to people who are not always able to speak for themselves,” she explains. “PCOA is a safe haven for many people who do not know what is available in the community and need help navigating those resources and programs.”
One of Selina’s proudest achievements at PCOA is seeing residents gain a better quality of life because of her advocacy. While she cannot share specific details due to the nature of her work, she finds great satisfaction in helping residents advocate for themselves. “It’s very satisfying to see a resident have a better quality of life because of something I was able to help them with,” she reflects.
Selina’s passion for advocacy and her commitment to improving the lives of residents in long-term care make her a vital part of the PCOA team. Her work not only enhances the quality of life for those she serves but also embodies the compassionate spirit of PCOA’s mission.