Purpose: This position provides clerical and administrative support services and participates in special projects as needed.

Reports To: Healthy Living Program Director

Category: Full-time

Compensation: Starting at $15.69 (Dependent upon relevant education, experience, and preferred qualifications).

Schedule, Post of Duty, & Travel Requirements:
• 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m.
• This position is located at the Katie Building (600 South Country Club Road, Tucson AZ 85716).
• Some travel is required between PCOA locations.

Major Duties & Responsibilities:
• Assists with administrative and clerical tasks, including special projects as assigned.
• Compiles, stores, retrieves, and reports organizational and program data as needed.
• Receives OAHMP referrals and conducts initial phone screenings with clients.
• Conducts standardized screenings for additional PCOA services.
• Performs data entry and reporting for various program activities.
• Ensures clients understand program requirements and eligibility.
• Schedules OT/CM visits and communicates with clients regarding classes and contractor contacts via their preferred method.
• Receives monthly reports from the Finance department and submits them to HUD for reimbursement.
• Collects, enters, and reports data quarterly to HUD, and completes final data entry after client services are closed.
• Assists with various administrative and clerical tasks, and other special projects as assigned.
• Completes all assigned tasks with an emphasis on quality and timeliness.
• Handles routine correspondence and other requests for information.
• Provides customer service to clients and visitors in person, by phone, or through email correspondence.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Completes all assigned tasks with an emphasis on quality and timeliness.
• Participates in individual and team meetings, huddles, trainings, and scheduled events.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications:
An equivalent combination of education and experience related to the position may be considered.
• A High School diploma or GED; some college or an Associate’s degree is preferred.
• At least six (6) months of experience in administrative support, data entry, Microsoft Office Suite, and customer service; one (1) year is preferred.

Additional Qualifications:
• Certified Aging in Place Specialist (CAPS) certification required.
• Bilingual in English and Spanish is required.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, and Abilities:
• Knowledge and skill in customer service relations.
• Skill in using Microsoft Office suite and virtual collaboration platforms.
• Ability to create, maintain, and enter information in databases with accuracy.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Physical & Environmental Factors:
• While performing the duties of this job, the employee is regularly required to sit, walk, stand, and occasionally climb or balance, squat, stoop, twist, turn, push, pull, kneel, crouch, crawl, and reach with hands and arms.
• Hearing requirements include the ability to listen and respond appropriately to conversations in person, virtually, and over phone.
• Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception, and the ability to adjust focus.
• This position works in an office environment with low noise levels due mostly to office equipment.
• This position frequently must lift and/or move up to ten (10) pounds and infrequently must lift and/or move up to thirty-five (35) pounds.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.