Case Manager

Hourly Rate: $21.49 / 5% increase to $22.56 after 6-months of satisfactory performance.

Purpose: To provide case management services to individuals who are eligible for assistance under the Community Services System.

Schedule: This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00
pm with occasional evenings or weekends.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities:
• Complete in-home visits to conduct in-depth assessments of clients’ abilities to perform Activities of Daily Living and Instrumental Activities of Daily Living and complete required assessment tool.
• Assess the client’s strengths based on daily living situation, health, finance/insurance, social supports, leisure/recreational activities, spirituality/religion, etc.
• Develop a service plan in collaboration with the individual or caregiver and other appropriate persons, identifying the services the individual will receive, the frequency, beginning and end dates of the services and who will provide the services.
• Establish and record the individual’s or caregiver’s goals.
• Complete additional assessments for caregiver services or non-covered community services, as needed.
• Facilitate the implementation of the service plan by authorizing the services needed, making referrals to appropriate agencies and documenting actions taken.
• Assist client in transitioning to/from other levels of care (hospital discharges, ALTCS, etc.).
• Monitor the Service Plan, recording the client’s progress toward the established goals.
• Ensure client files are accurate and updated; maintain required case and program records as required in an accurate and timely manner.
• Maintain confidentiality of all materials and information encountered in performance of duties.
• Provide excellent customer service at all times.
• Perform other duties as assigned.

Minimum Qualifications:
• Bachelor’s Degree in Social Work or closely related field.
• Two years’ experience as a case manager working with older adults and/or physically disabled individuals.
• Possession of a valid Class D Arizona driver’s license, current automobile insurance and reliable transportation.
• Successful Level 1 fingerprint clearance and background check.
• Bi-lingual in English/Spanish preferred.

Knowledge, Skills, and Abilities:
• Knowledge of the aging process, issues and health problems associated with aging and disabilities.
• Knowledge of community resources and social service agencies.
• Ability to communicate effectively both orally and in writing.
• Good documentation skills.
• Ability to maintain effective working relations with clients, caregivers, co-workers, service providers and community agencies.
• Resiliency in adapting to a variety of situations and individuals while remaining non-judgmental and respectful but with a problem-solving approach.
• Ability to organize tasks, establish priorities and work within time constraints and sometimes limited resources.
• Ability to work harmoniously in multicultural environments with individuals of diverse backgrounds and ages.
• Ability to work independently with strong sense of focus and accountability and a clear sense of boundaries.
• Proficient with Microsoft Office software.
• Understanding of and commitment to the organization’s vision, mission and values.

Working Environment:
• While performing the essential duties/responsibilities of this job, some work will be sedentary, performed in a typical office environment with low noise level due mostly to office equipment.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, and reach with hands and arms. The employee must lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person or on the phone.
• Incumbent will make visits to participants’ homes or living sites and may encounter unsanitary conditions and a variety of clients.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Home Repair Program Specialist

Hourly Rate: $16.04 / 5% increase to $16.84 after 6-months of satisfactory performance.

Purpose: Coordinates functions of PCOA’s home repair program including but not limited to; Accepting referrals, speaking to clients, validating home ownership, selecting vendors maintaining State of Arizona DAARS System and internal PCOA databases and approving payment to vendors. Under direct supervision of the OAA Program Director and/or OAA Program Monitor this position prepares weekly, monthly and/or annual reports by Fund Source if requested, documenting number of clients served within report period. This position is responsible for accuracy, efficiency and retrieval of processed data pertaining to PCOA’s Home Repair program. The Home Repair Program Specialist will proof material entered as required and generate data reports as required/requested. This position assists the OAA Program Director and/or OAA Program Monitor in the annual Monitoring of Contracted vendors.

Schedule: This is a fulltime position, 37.5 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities:
• Complete a quality control review on incoming home repair program referrals as submitted by Intake or Case Management Department staff, checking for completeness and accuracy. Work with same to correct incomplete referrals.
• Contact client to assess program eligibility, i.e., client age, home ownership and living arrangements.
• Review of Pima County Assessor’s (conventional home) and/or Pima County Treasurer’s (mobile home) to validate home ownership.
• Contact vendor(s) to arrange for job completion
• Complete program Work Orders to include tasks to be completed and authorization dollar limit.
• Regular follow up with vendor for timely completion of repairs(s)
• Contact client with information regarding whether eligibility requirements have been met and if eligible, which vendor has been selected to perform repairs.
• Enter Client data and work authorization and appropriate documentation into State of Arizona Data System and into any supplemental program Excel files.
• As requested by the OAA Program Director and/or OAA Program Monitor, prepares weekly, monthly and/or Annual reports by Fund Source if requested, documenting number of clients served within report period.
• Determine if client has any ALTCS eligibility and if so, limit tasks to “non-home adaptation” tasks only
• Process client satisfaction surveys and prepare monthly reports.
• Assist with entering billing units into State System on a monthly basis and work with the PCOA Finance department in the resolution of billing issues.
• Document problems with client electronic or paper files and/or procedural issues and provide information to OAA Program Director and/or OAA Program Monitor for issue resolution.
• Maintain overall program budget and maintain client fiscal year expenditure limits.
• Sole responsibility for fiscal decisions for repairs up to $1,500.
• Interact with departmental and other staff on matters affecting data and information flow and ensure compliance of standards in data entry, collection and retrieval.
• As time allows, provides backup data entry to Contracts Department by entering Client Assessment Plans (ASCAPs) as submitted by PCOA Case Managers into State of Arizona Data System.
• Provide backup coverage for PCOA Receptionist position as needed

Minimum Qualifications:
Education Required:
• High School Diploma or G.E.D.
• Criminal background check and Level 1 fingerprint clearance
• Bi-lingual English/Spanish preferred

Knowledge, Skills, and Abilities:
• Three years of data entry and computer-related experience with high level of accuracy
• Proficient in Microsoft Office Word, Access, Outlook, Excel and knowledge of mail-merge
• Proven skill in analytical assessment and problem solving
• Strong organizational and time management skills
• Flexibility in dealing with competing priorities and deadlines
• Ability to communicate effectively, both verbally and in writing
• Ability to take initiative and work independently
• Ability to sit at computer terminal and enter data via a keyboard for up to 7 ½ hours daily
• Familiarity with or experience in construction and basic home maintenance functions
• Ability to assess client needs within program parameters

Working Environment:
While performing the duties of this job, the employee must be able to regularly remain in a stationary sitting or standing position 90% of the time; move about inside the office to access file cabinets, office machinery, etc.; constantly operate a computer and other office productivity
machines, such as a copy machine, printer and fax machine. Frequently moves presentation materials and equipment weighing up to 20 pounds; occasionally moves up to 35 pounds and seldom moves up to 50 pounds within facility. The employee is seldom exposed to outside
weather conditions. Noise level in the office work environment is usually moderate. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing abilities require ability to converse in person and
on the phone with clarity and verbal understanding. The aforementioned position requirements are subject to change to reasonably accommodate qualified disabled individuals.

PCOA reserves the right to modify and interpret this position description. This description in no way implies that these are the only duties and responsibilities to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.” The position requirements are subject to change to reasonably accommodate qualified disabled individuals.

Bilingual Caregiver Training Specialist

Category: Non-exempt Hourly Rate: $18.04 / 5% increase to $18.94 after 6-months of satisfactory performance.

Purpose: Under the direction of the PCAH Program Director, providing ongoing training and monitoring for caregivers, providing training related to the care and wellness of older adults to industry professionals and creating curricula related to the care and wellness of older adults.

Schedule: This is a fulltime position, 30 hours weekly, primarily Monday-Friday, 8:30 am – 5:00 pm with occasional evenings and one weekend a quarter.

PCOA Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.

Major Duties and Responsibilities:
• Create and implement curriculum related to older adults, caregiving, safety, and other related topics, both independently and by working in collaboration with industry professionals.
• Plan, coordinate and provide ongoing continuing education for caregivers.
• Monitor, collect, record, and assess student progress as related to their training requirements.
• Conduct a minimum of 8 Direct Care Worker (DCW) Training and Certification classes annually.
• Provide coaching support to caregivers and occasionally provide training support to a caregiver in client’s home utilizing personal transportation.
• Model and promote empathy, compassion and respect for the gender, ethnic, religious, cultural and learning diversity of caregivers, clients and industry professionals.
• Plan, implement effective classroom, engage students/attendees with creative realistic hands-on training.
• Provide Instructor training and necessary support to industry professionals.
• Coordinate, monitor class enrollment, use of training space, equipment, attendance, schedules, and payment of training events.
• Provide individuals with information, assistance and referrals regarding PCAH, PCOA and community resources as appropriate.
• Demonstrate professionalism and effective customer service while interacting with the general public.
• Complete a minimum of 6 hours of continuing education annually.
• Prepare and maintain records accurately and in a timely manner, according to funding and program guidelines.
• Perform other duties as assigned.

Essential Functions:(Basic job duties that an employee must be able to perform with or without reasonable accommodation)
• Conduct Arizona State Direct Care Worker Training.
• Conduct Continuing Education courses for caregivers, paid and unpaid.
• Conduct First Aid/CPR training.
• Coordinate with partner organizations.
• Maintain accurate and timely records in PCAH and PCOA databases as applicable.
• Instruct in classroom and hands-on settings to individuals as well as groups within the organization and greater community.

Knowledge, Skills, and Abilities:
• In-depth knowledge of principles, practices, methods and techniques of caregiving.
• Demonstrated understanding of the aging process and the psychosocial aspects of Elderly and Physically Disabled populations.
• Ability to effectively instruct individuals and large groups and manage a classroom and hands-on instruction setting.
• Ability to adapt instruction/support to students’ differences in learning styles, strengths and demonstrated needs.
• Ability to vary the role (instructor, facilitator, co-creator, etc.) in relation to the purpose at hand.
• Ability to facilitate a positive and inclusive environment for instruction of caregivers and industry partners
• Ability to communicate effectively both orally and in writing. Ability to prioritize appropriately, take initiative, critically think and problem solve.
• Ability to plan and organize multiple job tasks.
• Ability to establish and maintain effective working and professional relationships.
• Ability to appropriately use, protect and preserve the confidentiality of information.
• Understanding of and commitment to the vision, mission and values of both PimaCare at Home and Pima Council on Aging.

Minimum Qualifications:
• High School Diploma or GED Required, Associates Degree Preferred.
• Minimum of two (2) years’ previous experience as a trainer, instructor, or related position.
• Obtain a DCW Trainer status within 90 days of hire and maintain active DCW Trainer Status for the entirety of employment in the position.
• Proficient computer skills, Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel), and instructional software.
• Prefer experience working with Elderly and Physically Disabled within the past five years in either a Home Care agency, Long Term Care facility, a Public Health agency or similar.
• Successful fingerprint clearance and criminal background check.
• Acquire and maintain First Aid/CPR Instructor certification.
• Bilingual in English/Spanish required

Working Environment:
• The work environment noise is moderate, due mostly to office equipment, training videos and group settings.
• The work environment includes travel to and from training sites, collaborative partner organizations and occasionally a client’s home.
• While performing the duties of this job, the employee is regularly required to walk, stand and occasionally climb or balance, stoop, kneel, crouch, crawl and reach with hands and arms. The employee must lift and/or move up to 20 pounds, frequently lift and/or move up to 35 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, depth perception and ability to adjust focus. Hearing requirements include ability to listen and respond appropriately to conversations in person and over the phone.

PimaCare at Home reserves the right to modify, interpret this position description. This description in no way implies that these are the only responsibilities, including major responsibilities, to be performed by the employee occupying this position. This position description is not an employment contract, implied or otherwise; the employment relationship remains “at-will.”

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