Purpose: This position provides client-centered support, information, and education to caregivers and individuals and helps problem-solve and options plan for current or future care needs by providing personalized support and community resources.

Category: Regular, Full-time; Non-exempt, Hourly

Reports to: Caregiving & Community Initiatives Director

Compensation: Starting at $21.49 per hour (Dependent upon relevant education, experience, and preferred qualifications). 

Major Duties & Responsibilities:
Provides support, education, community resources, and follow-up with older adults, care recipients, and informal caregivers. Provides personalized, options consultation to identify needs, examine resources, and connect older adults with available services. Plans, develops, and facilitates presentations, workshops, and trainings, both in-person and virtually. Instructs and encourages caregivers in coping resiliency, and self-care strategies and techniques. Documents all client interactions in a timely and professional manner. Attends and actively collaborates with others at all scheduled meetings and trainings. Builds and maintains a cooperative working relationship with others. Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness. Works independently and collaboratively with others with minimal supervision. Performs tasks at a proficient level and handles more difficult, complex, or irregular tasks. Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements. Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications:
An equivalent combination of education and experience related to the position may be considered. A Bachelor’s degree in Social Work, Counseling, or a closely related field; a Master’s degree is preferred. At least two (2) years of experience in social or health services, working with older adults and their families.

Additional Qualifications:
Bilingual in English and Spanish is preferred. Must have reliable transportation. Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities: Knowledge of family caregiver issues in a variety of settings and good critical thinking skills to deal with these issues. Knowledge of the aging process, issues, and health problems associated with aging and disabilities. Skill in using Microsoft Office suite and virtual collaboration platforms. Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies. Ability to effectively communicate with, receive information from, and convey information to others. Ability to identify problems, evaluate alternatives, and implement effective solutions. Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision. Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Schedule, Post of Duty, & Travel Requirements: 37.5 hours weekly, primarily Monday-Friday, 8:30 a.m. – 5:00 p.m. This position is located at the Lupu Building (8467 East Broadway, Tucson AZ 85710). Some remote work may be available. Frequent travel is required between PCOA, community, and residential locations throughout Pima County.

PCOA offers a comprehensive benefits package, including:

• Employees working at least thirty (30) hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least thirty-seven and a half (37.5) hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive fourteen (14) paid holidays, twenty-one (21) days of vacation, and fifteen and a half (15.5) days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual-eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their households.
• In-house training and professional development opportunities are available.

About Pima Council on Aging:

Pima Council on Aging’s mission is to promote dignity and respect for aging and to advocate for independence in the lives of Pima County’s older adults and their families. We are Pima County’s leading experts on aging well, advocacy, and unbiased information for older adults and their families. Founded in 1967, PCOA was among the first aging services organizations in the nation. We are passionate about improving the experience of aging in our community.

With more than five decades of service to Pima County’s communities, we have developed an unparalleled network of service partners and programs and older adults. This allows us to continually find new ways to serve our community through direct services and partnerships. We strive to be inclusive, innovative, and integrated into the fabric of our community. The agency budget of $17M, which includes Caregiver Training Institute and Pima Care at Home (members of the PCOA family of nonprofit agencies), is comprised of national, state, and local government contracts; grants, contributions, and gifts; program fees; and special event revenues.

Our Commitment to Equal Employment Opportunity:

At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.