Purpose: This position provides in-home case management services to individuals living in Pima County who are eligible for assistance under the Community Services System.

Category: Regular, Full-time; Non-Exempt, Hourly

Reports to: Case Manager Supervisor

Compensation: Starting at $21.49 per hour (Dependent upon relevant education, experience, and preferred qualifications).

Major Duties & Responsibilities:
• Travels throughout Pima County to client’s home to conduct in-depth assessments based off client reports, professional judgments and observations.
• Works with client to develop care plan, monitor satisfaction and adjust ongoing contracted in home services as needed.
• Communicates with clients, family members, contracted providers and other community members via phone calls, emails, faxes, letters and other forms of communication in a timely manner.
• Adheres to contract guidelines, including mandatory contacts, data entry and limits on services.
• Ensures client files are accurate and updated and maintains required case and program records as required in accurate and timely manner.
• Researches, refers, and when needed, assists clients on applying to resources both within PCOA and in the community, including transitioning to other levels of care as appropriate.
• Maintains a professional demeanor when assisting clients in crisis situations, attempting to deescalate when possible and knowing when to bring in further assistance when needed.
• Attends and actively collaborates with others at all scheduled meetings.
• Builds and maintains a cooperative working relationship with others.
• Utilizes technical expertise to complete all assigned tasks with an emphasis on quality and timeliness.
• Works independently and collaboratively with others with minimal supervision.
• Ensures that work adheres to local, state, and federal governmental regulations, and other applicable rules and requirements.
• Uses virtual collaboration platforms to perform work as necessary (e.g. Zoom or Teams).

Qualifications:
An equivalent combination of education and experience related to the position may be considered.
• A Bachelor’s degree in Social Work, Human Services, or a closely related field; a Master’s degree is preferred.
• At least two (2) years of experience in case management and/or social services; three (3) years is preferred.
Additional Qualifications:
• Bilingual in English and Spanish is preferred.
• Must have reliable transportation.
• Must successfully obtain and maintain AZ Level 1 Fingerprint Clearance and Central Registry background clearance.

Knowledge, Skills, & Abilities:
• Knowledge of case management/care coordination practices, rules, regulations, and requirements.
• Knowledge of the aging process, issues, and health problems associated with aging and disabilities.
• Skill in using Microsoft Office suite with an emphasis in Excel, Word, Teams, and Outlook at an intermediate level.
• Ability to demonstrate a commitment to the vision, mission, and values of Pima Council on Aging and its family of non-profit companies.
• Ability to effectively adapt and maintain composure in high-stress situations.
• Ability to effectively communicate with, receive information from, and convey information to others.
• Ability to establish clear professional boundaries with clients.
• Ability to identify problems, evaluate alternatives, and implement effective solutions.
• Ability to manage time, organize work, set priorities, meet deadlines, and follow up on work assignments with minimal supervision.
• Ability to operate standard office equipment, such as fax machines, copiers, printers, and phone systems.
• Ability to professionally represent the organization and work harmoniously with diverse populations including staff, clients, and providers.

Schedule, Post of Duty, & Travel Requirements:
• 37.5 hours weekly, primarily Monday-Friday, 8:30am – 5:00pm.
• This position is located remotely unless other arrangements have been approved by the supervisor.
• Frequent travel is required between clients homes and PCOA locations.

PCOA offers a comprehensive benefits package, including:
• Employees working at least 30 hours per week are eligible for medical, (PPO and HDHP with or without an HSA) dental, and vision benefits. Employees working at least 37.5 hours per week are eligible for additional voluntary life and AD&D, as well as long- and short-term disability benefits.
• Regular, full-time employees receive 14 paid holidays, 21 days of vacation and 15.5 days of sick leave. Part-time employees receive a prorated amount of time off depending on the number of hours worked.
• A bilingual pay differential is available to employees in a bilingual eligible position upon receiving an acceptable score on a fluency examination.
• Employees are immediately eligible to contribute and are vested in a 401K plan upon hire.
• An employee wellness and employee assistance program are available to support the health and wellness of all PCOA employees and members of their household.
• In-house training and professional development opportunities available.

About Pima Council on Aging
Pima Council on Aging’s mission is to promote dignity and respect for aging, and to advocate for independence in the lives of Pima County’s older adults and their families. We are Pima County’s leading experts on aging well, advocacy, and unbiased information for older adults and their families. Founded in 1967, PCOA was among the first aging services organizations in the nation. We are passionate about improving the experience of aging in our community.

With more than five decades of service to Pima County’s communities, we have developed an unparalleled network of service partners and programs and older adults. This allows us to continually find new ways to serve our community through direct services and partnerships. We strive to be inclusive, innovative, and integrated into the fabric of our community. The agency budget of $17M, which includes Caregiver Training Institute and Pima Care at Home (members of the PCOA family of nonprofit agencies), is comprised of national, state, and local government contracts; grants, contributions, and gifts; program fees; and special event revenues.

Our Commitment to Equal Employment Opportunity:
At Pima Council on Aging, we don’t just accept differences – their importance is one of our key values. We are committed to building a team that serves the community by representing a variety of backgrounds, perspectives, skills, and abilities. As an equal opportunity employer, we support diversity, foster equity, and are committed to creating an inclusive and accessible environment for all.